Looking for a remote job opportunity in 2026? Sphera is hiring Customer Success Operations Analysts for its Work From Home team in India. This opportunity is open to freshers and experienced professionals who have completed a graduate, engineering, or postgraduate degree.
If you’re interested in customer success, business operations, analytics, and SaaS technologies, this role offers an excellent opportunity to build your career while working remotely.
Job Overview
| Details | Information |
|---|---|
| Company | Sphera |
| Job Role | Customer Success Operations Analyst |
| Job Location | Remote (Work From Home) |
| Job Type | Full-Time |
| Qualification | Graduate / Engineering / Post Graduate |
| Experience | 0–3 Years (Freshers & Experienced) |
| Category | Customer Success Operations |
| Salary | As Per Company Standards |
| Requisition ID | 4437391292 |
About the Role
Sphera is looking for a Customer Success Operations Analyst to help manage and improve its Customer Success platform, Vitally. In this role, you will work closely with Customer Success, Revenue Operations, Product, Engineering, and Data teams to improve customer experience through automation, reporting, customer health tracking, and process optimization.
This position is ideal for candidates who want to gain practical experience in Customer Success Operations, SaaS platforms, analytics, and business process management.
Key Responsibilities
Vitally Platform Administration
- Support the implementation and daily management of the Vitally platform.
- Configure customer health scores and lifecycle stages.
- Create customer segments, workflows, alerts, and automation.
- Maintain accurate customer and account information.
- Assist with testing and deploying new platform features.
Customer Data Management
- Monitor integrations between Vitally, CRM systems, support tools, and data platforms.
- Identify and resolve data quality issues.
- Validate customer usage and engagement data.
- Maintain documentation for business rules and data definitions.
Reporting & Analytics
- Build dashboards and reports for Customer Success teams.
- Track important metrics such as customer adoption, engagement, renewals, churn risk, and health scores.
- Support ad hoc reporting and business analysis.
- Identify trends that improve customer satisfaction and retention.
Process Improvement
- Document customer success workflows.
- Recommend improvements to customer lifecycle processes.
- Help implement scalable operational processes.
- Support training and change management activities.
Cross-Functional Collaboration
- Work closely with Customer Success Managers, Product, Engineering, and Revenue Operations teams.
- Participate in implementation projects.
- Gather business requirements and help configure systems accordingly.
Required Qualifications
Candidates should have:
- Bachelor’s degree in Business, Analytics, Information Systems, Operations, or a related field.
- 0–3 years of experience in Customer Success, Business Operations, Revenue Operations, Data Analytics, or SaaS environments.
- Strong analytical and problem-solving abilities.
- Good knowledge of Microsoft Excel or Google Sheets.
- Excellent communication and organizational skills.
- Strong attention to detail and the ability to manage multiple tasks.
Preferred Skills
Candidates with the following skills will have an added advantage:
- Knowledge of Customer Success platforms such as Vitally, Gainsight, Planhat, ChurnZero, or Totango.
- Experience using Salesforce, HubSpot, Zendesk, or similar tools.
- Basic knowledge of SQL.
- Understanding of SaaS business models and customer lifecycle management.
- Experience working with dashboards and Business Intelligence (BI) tools.
Why Join Sphera?
- 100% Remote Work From Home opportunity.
- Open to freshers and early-career professionals.
- Learn modern Customer Success technologies.
- Gain experience with automation, analytics, CRM, and SaaS platforms.
- Work with cross-functional teams in a collaborative environment.
- Excellent career growth opportunities in Customer Success Operations.
How to Apply
| Apply Link – | Click Here |
| For Regular Updates Join our WhatsApp – | Click Here |
| For Regular Updates Join our Telegram – | Click Here |
Interested candidates can apply through the official Sphera Careers website by searching for the Customer Success Operations Analyst position usincustomer success operations.make a image for this article and use minium data in image and submitting their application online.
Disclaimer
This job information is shared for informational purposes only. Recruitment details are based on the official career page of the company at the time of publishing. We do not guarantee job placement or recruitment. Applicants should apply only through the company’s official recruitment portal. Never pay any fee to any individual or organization for a job opportunity, as genuine employers do not charge candidates during the hiring process.
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