Genpact Recruitment Drive 2026: Genpact is inviting applications for the position of Process Associate – Customer Service at its Gurgaon office. This opportunity is open to graduates from any discipline (except Law), including freshers and candidates with 1–3 years of experience in customer service or voice processes. If you’re looking to begin or advance your career in customer support, this is a great opportunity to join a leading global technology and business process management company.
Company Overview
| Company | Genpact |
|---|---|
| Role | Process Associate – Customer Service |
| Location | Gurgaon |
| Qualification | Graduate (Any Discipline except Law) |
| Experience | Freshers / 1–3 Years |
| Job Type | Full-Time |
| Work Mode | Onsite |
| Category | Customer Service |
| Requisition ID | HIG023631 |
| Salary | As Per Company Standards |
About Genpact
Genpact is a global advanced technology and professional services company that helps businesses transform through digital operations, artificial intelligence, and process intelligence. With decades of industry expertise and a strong focus on innovation, Genpact partners with leading enterprises worldwide to deliver measurable business outcomes and exceptional customer experiences.
Job Responsibilities
As a Process Associate – Customer Service, your responsibilities will include:
- Responding to customer queries professionally and efficiently.
- Resolving customer concerns through phone or voice support.
- Supporting data collection activities to assist in account recovery.
- Understanding and following client processes, policies, and quality standards.
- Reproducing customer issues and escalating product-related concerns when necessary.
- Delivering outstanding customer service while maintaining high-quality standards.
- Demonstrating analytical thinking and problem-solving abilities.
- Working independently as well as collaboratively within a team environment.
Eligibility Criteria
Candidates must meet the following requirements:
- Graduate in any discipline (Law graduates are not eligible).
- Freshers are welcome to apply.
- Candidates with 1–3 years of experience in voice process or customer support can also apply.
- Strong communication and interpersonal skills.
- Good analytical and problem-solving abilities.
- Customer-focused approach with effective probing and listening skills.
- Excellent written English and a neutral spoken English accent.
- Willingness to work flexible shifts, including weekends if required.
Preferred Skills
- Previous experience in a customer service or voice support role.
- Strong customer handling and communication skills.
- Ability to analyze customer issues and provide effective solutions.
- Positive attitude with the ability to work in a fast-paced environment.
- Team player with a commitment to delivering excellent service.
Why Join Genpact?
- Opportunity to work with a globally recognized organization.
- Freshers-friendly recruitment process.
- Professional growth and career development opportunities.
- Collaborative and inclusive work culture.
- Exposure to international customer service operations.
Selection Process
The recruitment process may include:
- Application Screening
- HR Interview
- Voice/Communication Assessment
- Operations Interview
- Final Selection
The exact selection process may vary depending on the hiring team’s requirements.
How to Apply
| Apply Link – | Click Here |
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| For Regular Updates Join our Telegram – | Click Here |
Interested and eligible candidates can apply through the official Genpact careers portal using the application link provided in the official job notification. It is recommended to apply as early as possible before the vacancy is filled.
Disclaimer
The information provided in this article is intended for informational purposes only. All recruitment details have been sourced from the official Genpact careers portal and related official channels. We do not guarantee job placement or influence the recruitment process in any way. Applicants are strongly advised not to pay any fee for job applications or recruitment. Genpact does not charge candidates for employment opportunities, and any such request should be treated as fraudulent.
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