First Advantage has announced a new Work From Home opportunity for the position of Technical Support Analyst (Integration Support). This is a full-time remote role open to graduates, Engineering Graduates, and Postgraduates. Freshers with relevant technical knowledge, as well as experienced professionals, are encouraged to apply.
Read the complete details below, including eligibility, required skills, responsibilities, and application process.
Company Overview
| Details | Information |
|---|---|
| Company Name | First Advantage |
| Job Role | Technical Support Analyst (Integration Support) |
| Job Category | Technical Support |
| Job Type | Full Time |
| Work Mode | Remote (Work From Home) |
| Job Location | India (Remote) |
| Qualification | Graduate / Engineering / Post Graduate |
| Experience | Fresher / Experienced |
| Salary | As per Company Standards |
| Requisition ID | R10009 |
About the Role
First Advantage is hiring an Application Support – Integrations Specialist (Tier 2) to support and maintain integration applications in a production environment. The role involves ensuring smooth data exchange between systems, maintaining application availability, and resolving technical issues quickly.
Since the position supports North American business operations, candidates should be comfortable working during the role’s core North American hours.
Key Responsibilities
- Provide production support for integration applications and related systems.
- Monitor integration processes and identify issues affecting data flow or application performance.
- Troubleshoot and resolve technical problems with minimal impact on business operations.
- Work closely with development, infrastructure, operations teams, and third-party vendors to resolve integration-related issues.
- Perform Root Cause Analysis (RCA) for recurring incidents and implement preventive solutions.
- Apply software patches, upgrades, and new releases when required.
- Maintain accurate documentation of incidents, solutions, and system configurations.
- Support business continuity by assisting stakeholders during production issues.
Required Skills & Qualifications
Candidates should have knowledge of:
- REST APIs
- SOAP
- XML
- JSON
- Web Services
- Strong analytical and troubleshooting skills
- Excellent communication and teamwork abilities
- Good organizational and multitasking skills
- Attention to detail
Preferred Skills
The following skills are an added advantage:
- Experience in Application Support or Production Support
- Knowledge of SQL and MongoDB
- Experience with MuleSoft or similar integration platforms
- Basic HTML debugging
- XSLT transformations
- Familiarity with ITIL support processes
- Experience using ServiceNow, Jira, or similar service management tools
Why Join First Advantage?
- 100% Remote Work From Home opportunity
- Work with enterprise-level integration technologies
- Gain hands-on experience with APIs and production support
- Collaborative work environment
- Excellent learning and career growth opportunities
How to Apply
Interested candidates can apply through the official First Advantage careers portal using the application link provided in the original job notification.
| Apply Link – | Click Here |
| For Regular Updates Join our WhatsApp – | Click Here |
| For Regular Updates Join our Telegram – | Click Here |
Disclaimer
This job information is shared for educational and informational purposes only. Recruitment details are based on the official company careers page. We do not guarantee job placement or charge any fee for job information. Applicants are strongly advised to apply only through the official company website and should never pay money for any job opportunity.
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